I am having download issues

My file stops downloading midway through

• Make sure your internet connection is stable. Always download using wi-fi instead of mobile data.
• Try using a different browser to download your files.
• If you're using Chrome, a failed download can be resumed by clicking "retry" in the Chrome downloads menu.

Nothing happens when I try to download a file

• When you've clicked a file, wait to see if the site is loading (look at the fav-icon in your tab). If the site is loading, it means your download will begin shortly so wait a few seconds before clicking the file again.
• If you're having issues downloading from your phone or tablet, switch to your computer instead.
• Try restarting your browser and try downloading again
• Try using a different browser to download your files

Still having issues?

If you've tried all of the above and are still having issues - fear not! Contact us and we'll make sure you get your products right away :) To make us able to help you faster, please supply the following information with your ticket: 

• Which browser are you using?
• What is your internet speed?
• Which product are you having trouble downloading?
• How large is the file you're trying to download?
• Are you getting an error message, if yes, which one?