My download has a lot of files

If a product has a long list of files on the download page or in your library, please contact the creator via. the internal messaging system and kindly ask them to bundle up the product into a zip file. If the product is very large, it may be helpful to ask them to zip it up into chunks of around 2GB - this will make downloading easier with slower internet speed. 

If the creator doesn't reply and fix the issue within 24h, please get in touch with us here. So we can help you faster, make sure you supply the following info along with your ticket: 

  • Which product has a lot of files to download?
  • Have you contacted the creator about the issue? Did they offer to help? 
  • Let us know which email address you used to purchase the product

Still need help? Contact Us Contact Us